Privacy Policy

Guiding Heroes, LLC ("we," "our," or "us") is a Veteran-Owned consulting organization committed to protecting your privacy and safeguarding your personal information. We provide administrative consulting and educational guidance for U.S. veterans and their families regarding VA-related benefits, claims guidance, benefit education, and survivor support services. We are independent from the U.S. Department of Veterans Affairs (VA) and do not provide legal services.

Our services are governed by the laws of the State of Arizona and are not available to residents of New Jersey.

1. Information We Collect

We may collect personal information voluntarily provided through our website, intake forms, phone calls, SMS communications, emails, or other direct communications, including:

• Name
• Phone number
• Email address
• Mailing address
• Military service-related information
• Information submitted through intake forms or consultations
• Documents voluntarily provided for consulting purposes.

We may also collect limited technical information such as browser type, device information, cookies, and website analytics used to improve website functionality and user experience.

2. How We Use Your Information

We use your information to:

• Provide educational guidance and consulting services
• Assist with organization of VA-related documentation
• Schedule appointments and consultations
• Respond to inquiries and support requests
• Send service-related communications and reminders
• Improve our website and customer experience
• Maintain internal business records

We only collect and use information necessary to provide requested services and communications.

3. Third-Party Services & Data Security

We utilize trusted third-party providers for website hosting, analytics, scheduling, messaging, and communication services. We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We do not sell, rent, or share your personal information for marketing or promotional purposes.

4. SMS Messaging Privacy

By voluntarily providing your mobile phone number and opting in through our website or intake forms, you consent to receive SMS communications from Guiding Heroes, LLC regarding:

• Appointment scheduling
• Intake follow-ups
• Document requests
• Claim-related updates
• Customer support communications

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for assistance.

For additional support, contact guidingheroes@guidingheroes.com or call 520-729-4604.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of text messaging services necessary to deliver SMS communications.

5. Your Rights & Choices

You may request to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of SMS or email communications

You may opt out of SMS messages at any time by replying STOP.

We retain information only as long as reasonably necessary to provide services, comply with legal obligations, and maintain appropriate business records.

6. Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites or organizations.

7. Children's Privacy

Our services are intended for adults and veterans. We do not knowingly collect personal information from children under the age of 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date. Continued use of our website or services constitutes acceptance of the updated Privacy Policy.

9. Contact Information

For questions regarding this Privacy Policy, please contact:

Guiding Heroes, LLC
PO Box 142
Marana, AZ 85653
guidingheroes@guidingheroes.com
520-729-4604